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FAQ

Frequently Asked Questions

Customers like you ask these questions a lot.

We get a lot of inquiries every day, and sometimes its just easier for everyone to be able to find the answer online. Below is some of the common questions we get from customers like you.

What is included in my Service "A" annual maintenance and how much?

Service “A” costs $195 and includes:

  • Full synthetic oil and filter change with genuine Mercedes-Benz parts and fluids.
  • Check and correcting all necessary fluid levels.
  • Full minor mechanical and safety inspections.
  • Inspect brake pads and rotors.
  • Inspect internal and exterior lamps.
  • Setting tire pressures and resetting tire pressure monitor.
  • Resetting onboard computer service reminder.  

The service takes roughly 1.5 hours to complete when scheduled.

What is included in my Service "B" annual maintenance and how much?

Service “B” costs $295 and includes:

  • full synthetic oil and filter change with genuine Mercedes-Benz parts and fluids .
  • Check and correcting all necessary fluid levels.
  • Full major mechanical and safety inspections.
  • Inspect brake pads and rotors.
  • Inspect internal and exterior lamps.
  • Tire rotation (where applicable).
  • Replacement of the dust and pollen filters for the climate control.
  • Setting tire pressures and resetting tire pressure monitor.
  • Resetting onboard computer service reminder.
  • Car wash and vacuum.

The service takes roughly 2.5 hours to complete when scheduled.

Do I have to make an appointment or do you accept walk ins?

Generally we prefer to schedule an appointment but many small services can be done while you wait for an appointment. Feel free to Contact Us ahead of time to get some answers.

Do you proving waiting services and have a waiting area?

Yes, we can perform small maintenances while you wait. We have a large waiting area that provides drinks, snacks and free WIFI.

How do I use one of your promotions?

When you arrive for your appointment, simply let the front desk know that you’re interested in one of our listed promotions. Easy as that!

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Testimonials

Don’t take our word. See what others are sayining about Mercedes Service of Silicon Valley.

I've had some pretty bad experiences with mechanics but this place was exceptional!!! I let the gas run out on my CL600 (gas gauge wasn’t quite on E)and thought my engine was misfiring. Took it in and expected them to take me for all I have. Not a chance. They gassed it up and called me to come pick it up. Also my “AC off” light was on and I thought i might need a new compressor. Nope, they put Freon in and just charged me for the Freon. I’d definitely recommend this place. Thanks Nick
Isa A.
I went to Mercedes Service of SV because it was so close to my home but after meeting Nick I'd happily drive far away to work with him. He's the owner and head mechanic. It's nice to be greeted with a smile and being given great customer service while knowing that you're working with a guy who's been servicing Mercedes for many years. The service fees are really reasonable too. I had the Service A, brake fluid changed and AT fluid changed expecting to pay double what I paid. Thanks, Nick!
Keith H.
This is my new to go service spot. I was able to schedule a same day service, I notice you can also schedule your appointment online which is super convenient. The customer service was great nick was able to finish my service b in a timely manner, the price was better than other shops. They even offered to give me a car wash which was a plus. Overall I'm very happy with my experience.
Olivia
Well just did the B Service for my Mercedes... I tell you, this is the ONLY place to take your car. Liz and Nick are professional and friendly. I was there at 8:00 as promised and done by 8:45. Nick even checked a leak with one of my chrome rims and looked up where to get another or how to fix it. This is like going to a family friend that does FABULOUS work. I know we are not driving much these days, but taking care of our cars is very important. I might purchase another Mercedes, just cause now I have an excellent Mercedes Service team I can count on. Thank you both for being so professional and helpful. Tina
Tina
I don't think I've met a nicer, more genuine technician/mechanic or business owner than Nick. As a first time Mercedes owner (of not 1, but 2) I am absolutely relieved to have found Mercedes Service of Silicon Valley. Nick has spent hours at this point, out of sheer courtesy, advising me about two preowned E-class Mercedes' that I brought him for pre-inspection. He exudes passion for what he does and he incredibly knowledgeable. I had researched the hell out of these cars for months leading up to when I brought them to Nick, and he was able to speak to everything I'd read about, potential issues, what to look out for, etc. all on the fly. He's a consummate professional, and I have no doubt he could tell you anything you'd want to know about any year and model Benz (and probably any other European car). I haven't spent a dollar at Mercedes Service of Silicon Valley (yet), but I can already tell you they've earned my business. Having a great mechanic is like having a great attorney, you don't realize what you have until sh*t hits the fan-belt =) Easiest five star review I've written. These guys earned it.
Jimmy R.
Yes, I am a little biased as I am a repeat customer (since 2018). I will only get my Mercedes E300 services here as I trust their honesty, knowledge and professionalism. I promise you will have a better experience & confidence in them than going to a dealer. Just compare their reviews against any dealer. To be told you don't need a specific service because the service is not due or the fluid is still good continues to reinforce my positive opinion of them as well. Integrity goes a long way! Nick & Elizabeth are a great (dream) team and I wish them great success and growth in the years to come.
Dean