I've had some pretty bad experiences with mechanics but this place was exceptional!!! I let the gas run out on my CL600 (gas gauge wasn’t quite on E)and thought my engine was misfiring. Took it in and expected them to take me for all I have. Not a chance. They gassed it up and called me to come pick it up. Also my “AC off” light was on and I thought i might need a new compressor. Nope, they put freon in and just charged me for the Freon. I’d definitely recommend this place.. Thanks Nick
I don't think I've met a nicer, more genuine technician/mechanic or business owner than Nick. As a first time Mercedes owner (of not 1, but 2) I am absolutely relieved to have found Mercedes Service of Silicon Valley.
Nick has spent hours at this point, out of sheer courtesy, advising me about two preowned E-class Mercedes' that I brought him for pre-inspection. He exudes passion for what he does and he incredibly knowledgeable. I had researched the hell out of these cars for months leading up to when I brought them to Nick, and he was able to speak to everything I'd read about, potential issues, what to look out for, etc. all on the fly. He's a consummate professional, and I have no doubt he could tell you anything you'd want to know about any year and model Benz (and probably any other European car).
I haven't spent a dollar at Mercedes Service of Silicon Valley (yet), but I can already tell you they've earned my business. Having a great mechanic is like having a great attorney, you don't realize what you have until sh*t hits the fan-belt =)
Easiest five star review I've written. These guys earned it.
I went to Mercedes Service of SV because it was so close to my home but after meeting Nick I'd happily drive far away to work with him. He's the owner and head mechanic. It's nice to be greeted with a smile and being given great customer service while knowing that you're working with a guy who's been servicing Mercedes for many years. The service fees are really reasonable too. I had the Service A, brake fluid changed and AT fluid changed expecting to pay double what I paid. Thanks, Nick!
Service completed on time. Very professional. Nick, the owner, is the best. I will return!
The name pretty much sold it for me being a MB owner, but thats not why i loved this spot. Nick was super professional and seems to love what he does. He was quick to answer any questions and is very knowledgeable. I brought my C350 in for a service B around 4:30 pm before closing time and my car was ready the next morning. All for a VERY low price! Definitely recommend this place to any Mercedes owners for maintenance, repairs, mods, etc.
**UPDATE**: it’s been over a year of taking our car to this location and we still get the most honest and reliable service at an unbeatable price. Every time someone asks us where they should take their Mercedes for service, we still highly recommend this shop!
Keep up the great service guys, you’re gaining life-time customers.